GRIEVANCE MECHANISM
Grievance Mechanism
The Company is committed to upholding transparency, accountability, and ethical conduct through a robust grievance mechanism that ensures all concerns related to corporate behavior are addressed fairly, effectively, and in a timely manner.
The grievance system has been implemented across the Banpu group, providing accessible and confidential channels for all stakeholders to raise concerns regarding any aspect of the Company’s operations. To support continuous improvement, stakeholders are also invited to provide feedback on the grievance process through the annual stakeholder survey.
Investigate
When a complaint meets the evidential threshold, a dedicated investigation team is assigned to carry out a thorough inquiry in accordance with corporate standards.
Inform
Once the investigation is complete, the results are communicated to the complainant through designated channels to ensure clarity and confidentiality.
Act
If allegations are substantiated, the Company takes appropriate action, ranging from disciplinary measures to legal proceedings, in line with corporate values.
Report
Investigation outcomes and actions are reported quarterly to the Corporate Governance and Nomination Committee. An annual summary of key cases and effectiveness is also presented to the Board.
In addition to the centralized corporate grievance mechanisms, local grievance channels are in place at the site level to enable local communities, external stakeholders, and members of the public to raise concerns more easily. Employees across the Banpu group also have access to dedicated internal reporting channels, ensuring they can confidentially report concerns or misconduct without fear of retaliation.
Investigate
Inform
Act
Report
Whistleblower Safeguards
The Company is committed to protecting the rights and safety of individuals who report violations or participate in investigations, offering protections that include, but are not limited to:
• Retaliation Protection: No unfair treatment, harassment, or retaliation against employees, temporary staff, or outsourced personnel for reporting violations or cooperating in investigations.
• Confidentiality Assurance: Identity of the whistleblower and details of the report are kept strictly confidential, unless disclosure is mandated by law or necessary for legal proceedings.
• Confidentiality Breach Penalties: Unauthorized disclosure of a whistleblower’s identity or report content is subject to disciplinary action, including potential legal consequences.
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Thank you for reporting the grievance to Banpu. We will ensure it is handled with due diligence and addressed as promptly as possible. Your input is invaluable in helping us uphold our commitment to integrity, sustainability, and responsible business practices.
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