การบริหารจัดการห่วงโซ่อุปทาน
การบริหารจัดการห่วงโซ่อุปทาน
นโยบายและความมุ่งมั่นขององค์กร
Banpu is committed to building a resilient and responsible supply chain that supports business continuity, mitigates risks, and strengthens our competitive advantage. We integrate ESG principles across the full procurement cycle, from supplier selection to ongoing performance management, to ensure responsible sourcing and meaningful supplier engagement. Our Sustainable Supply Chain Policy and Supplier Code of Conduct set clear ESG-aligned requirements for all suppliers. With a strong focus on customer needs, we strive to deliver high-quality products and services that exceed expectations. Through transparent and responsible supply chain management, the Company aims to create sustainable value for all stakeholders.
แนวทางการบริหารจัดการ
The Company integrates ESG into supplier management in alignment with international standards, including ISO 20400, to ensure responsible, transparent, and efficient supply chain practices. The Supply Chain Committee oversees strategic direction, performance monitoring, and capability building across the value chain. Suppliers are classified by business relevance and ESG considerations, prioritizing significant suppliers based on spending, substitutability, and inherent ESG risks associated with their business nature and operational impacts. We also promote local procurement by sourcing goods and services within the countries where we operate to support local economic development.
The Company systematically integrates ESG criteria into the full supplier lifecycle, in accordance with the Supplier Code of Conduct. This includes conducting preliminary ESG risk questionnaires for all suppliers prior to procurement, embedding ESG criteria into onboarding and selection processes, and performing annual ESG assessments for significant suppliers. Suppliers identified as high ESG risk are required to implement preventive measures and undergo comprehensive audits. Contract termination may be considered if corrective actions are not completed within the agreed timeframe. The Company also conducts regular audits to ensure ongoing compliance and proactively address emerging challenges. In addition, Banpu expands supplier engagement and capacity-building initiatives, including training, knowledge sharing, and access to ESG resources.
Beyond supplier management, the Company is dedicated to delivering products and services that exceed customer expectations, ensuring product safety, providing technical support, and protecting customer data. Customer insights are gathered through surveys and multiple engagement channels, supported by a systematic complaint-handling process that reinforces trust and creates long-term value.
Supply Chain Risk Management
Banpu proactively manages social and governance-related risks across our supply chain as global uncertainty continues to intensify due to geopolitical tensions, economic volatility, and more severe natural disasters. Stable sourcing, transportation, production, and delivery are essential to maintaining operational continuity and protecting stakeholders. To reinforce resilience, we apply a set of systematic measures, including:
• Identifying significant suppliers and high risk areas by considering both business relevance and ESG risk exposure, enabling targeted management of business significant supplier relationships.
• Monitoring geopolitical developments and diversifying sourcing through alternative suppliers and long term partnerships to reduce exposure to high risk regions.
• Strengthening preparedness through business continuity and emergency response planning, ensuring availability of essential resources and key production inputs, supported by regular reviews of mitigation measures and insurance coverage.
• Integrating supply chain risk assessments into enterprise risk management and quarterly review cycles to enable timely operational adjustments.
• Advancing investments and restructuring under the Energy Symphonics strategy to improve long term supply chain adaptability.
Together, these efforts strengthen supply chain continuity, reinforce business resilience, and sustain stakeholder confidence amid growing global uncertainty.
Supply Chain Risk
Risk Mitigation Measure
Inability of suppliers to deliver coal or natural gas in accordance with required price, quality, and delivery timelines
· Use of the IRIS application for real-time monitoring
· Establishment of long-term sales contracts or forward purchase agreements
· Expansion of coal storage capacity to buffer against supply disruptions· Use of the IRIS application for real-time monitoring
Machinery part shortage due to procurement delays
· Maintain inventory of critical spare parts at power plant sites
· Conduct site visits to supplier facilities for proactive issue resolution and timeline tracking
Operation & maintenance (O&M) contractor failing to meet plant reliability, safety, and quality expectations
· Provide targeted training programs to improve contractor competency
· Implement a Safety and Occupational Health Management System (OHSMS) to ensure performance alignment with operational standards
การบริหารจัดการลูกค้าสัมพันธ์
บริษัทฯ ออกแบบแนวทางบริหารจัดการลูกค้าสัมพันธ์ตามความต้องการและความคาดหวังของลูกค้า รวมถึงบริบทของแต่ละหน่วยธุรกิจ ทั้งนี้นอกเหนือจากการสำรวจความพึงพอใจของลูกค้าเป็นประจำแล้ว บริษัทฯ ยังใช้ช่องทางอื่น ๆ ในการสานสัมพันธ์กับลูกค้า อาทิ การสัมภาษณ์เชิงลึก การเข้าพบลูกค้า สัมมนาแบ่งปันองค์ความรู้ การรายงานผลการดำเนินงานรายไตรมาส และการเชิญลูกค้ามาเยี่ยมชมกิจการของบริษัทฯ
ธุรกิจ
Example of Customer Relationship Approaches
ธุรกิจเหมือง
· การสำรวจความพึงพอใจรายปี
· Regular customer site visit
· Knowledge-sharing session
· Quarterly performance report
· Open house event
ธุรกิจไฟฟ้าพลังงานความร้อน
· การสำรวจความพึงพอใจรายปี
· Regular customer site visit
· Technical support
ธุรกิจระบบผลิตไฟฟ้าพลังงานแสงอาทิตย์บนหลังคา
· การสำรวจความพึงพอใจรายปี
· Technical support
· การประเมินผลตอบแทนจากการลงทุน
· 24-hour customer service
ธุรกิจซื้อขายไฟฟ้า
· การสำรวจความพึงพอใจรายปี
ภาพรวมการดำเนินงานในรอบปี
In 2025, the Company conducted ESG assessments of significant suppliers in Thailand, Indonesia, and the thermal power business in China to verify alignment with the Supplier Code of Conduct. By combining desk-based reviews with onsite evaluations, the assessments provided a comprehensive view of supplier performance and compliance.
In parallel, the Company strengthened the supplier management framework by integrating ESG criteria into supplier selection and assessment. A new supplier classification system was introduced to support a more structured and systematic approach to risk management.
Spending on local suppliers reached 96% in 2025, continuing the upward trend of recent years and remaining well above the 50% target. ESG assessment covered 23% of significant tier-1 suppliers. As this represents the first full year of reporting under our newly standardized data collection system, it serves as a baseline from which we will drive further improvement, supported by ongoing efforts to strengthen the ESG integration across the supplier lifecycle under the oversight of the Supply Chain Committee.
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